Command Station Supervisor

  • Employer: Vancouver Fire and Radius Security
  • Location: Richmond, BC
  • Job Type: Full
  • Job Status: Permanent Time
  • Category: Radius Security
  • Sub Category: N/A
  • Job ID: 94
  • Posting Date: Nov 14, 2019
  • Posting Expiry: N/A
  • Contact Name: N/A
  • Contact Email: careers@vanfire.com
  • Contact Phone: N/A
  • Contact Fax: N/A

Job Details

Introduction

Vancouver Fire & Radius Security is seeking a day shift Supervisor to work in our security monitoring command station. The Command Centre Supervisor will work closely with the Operators to support the day-to-day operation and supervision of the Command Centre. You will perform duties in accordance with Radius Security and Vancouver Fire with our established vision and mission statement. Additional duties will be assigned by the Command Station Manager.

This is a full time position working the day shift (8:00-20:00) on a rotating schedule (4 days on, 4 days off).

Job Description

  • Provide leadership, guidance, and supervision on day to day activities of the Command Station
  • Enforces company policies, staffing, retention, employee engagement, and employee training and development
  • Provide guidance on operator duties, alarm processing, verification and hands on assistance when needed
  • Assist with the creation of shift duties, scheduling, timesheet verification, and time management
  • Attends supervisor and team meetings
  • Encourages and promotes professionalism, open communication, and a positive working environment
  • Provides resolutions for customers, technicians, and operator questions, concerns, inquiries and complaints
  • Must be flexible with scheduling, including holidays and overtime as needed
  • Additional job duties assigned by the Command Station Manager

Requirements

You have

  • High school diploma or equivalent
  • Previous alarm monitoring experience
  • Knowledge of office equipment and station receivers
  • Must be able to obtain a security license

Nice to haves

  • Supervisor monitoring experience
  • Experience in Manitou (Bold) and Immix (Sureview)
  • Customer service background

You are able to:

  • Effectively relate to other personalities and cultural background
  • Incorporate a team-based approach
  • Effectively communicate with customers, supervisors and peers
  • Maintain professionalism with internal and external customers
  • Demonstrate professional and courteous telephone etiquette
  • Demonstrate effective written and oral communication skills
  • Maintain positive approach under pressure and stressful situations
  • Exercise good judgement
  • Dependability and punctuality an absolute must
  • Maintain logs, spreadsheets, incident reports and protocols
  • Committed to delivering the highest quality of work
  • Allocate one’s time efficiently and handle multiple demands and competing priorities

Interested in applying?

Please submit your resume to careers@vanfire.com and in the body of your email, tell us why you're the ideal candidate for this role!

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