Command Center Operator

  • Employer: Vancouver Fire & Radius Security
  • Location: Richmond, NA
  • Job Type: Full
  • Job Status: Permanent Time
  • Category: Fire Service
  • Sub Category: N/A
  • Job ID: 88
  • Posting Date: Sep 17, 2019
  • Posting Expiry: N/A
  • Contact Name: N/A
  • Contact Email:
  • Contact Phone: N/A
  • Contact Fax: N/A

Job Details


Radius Security is seeking a night shift and day shift Command Center Operator for our state-of-the-art command monitoring station that operates 24/7 in Richmond B.C. As our Command Center Operator, you will be responbiling for monitoring and responding to all incoming video and regular alarms and dispatching police, fire and ambulance when required to our different cities across Canada and in the U.S. The purpose of this position is to apprehend and arrest suspects while protecting our customers assets and site properties. We are a ULC listed Monitoring Station and our company has been in business since 1948 serving Canada and the United States. We proudly own and operate our monitoring station and only monitors for our own clients. We supply and install security systems, fire systems, access control systems and our camera systems. We pride ourselves for our high apprehension rate and our professional communication we have with all emergency jurisdictions. In 2018, 46% of our 576 police dispatches resulted in apprehensions.

This position is full time, permanent working rotating shifts of 12 hours (night shift, 8pm-8am or day shift 7am-7pm) with 4 days on and 4 days off. 

Starting Wage $16+ depending on experience + $1.50/hr for night shift premium

Job Description

  • Monitoring and dispatching on alarm events
  • Monitoring and dispatching on live crime in progress via video
  • Respond accordingly to all ULC Fire monitoring accounts
  • Notifying emergency contacts of alarm signals and or video events
  • Handling incoming calls
  • Handling outbound calls
  • Data entry of new accounts and updates
  • Administration duties
  • Adhering to scheduled hours of rotation
  • Dispatching after hour emergency technicians
  • Adhere to established departmental procedures and Municipal, Provincial, National and Industry Standards
  • Provide guidance, analyze information, determine important details, prioritize and resolve issues, including helping customers with their alarm systems


Hard Skills

  • Previous call center experience or alarm monitoring is an asset but will train right candidate
  • High school diploma is required
  • Typing speed of 40 wpm is required
  • Computer literate mandatory
  • Must be able to pass a criminal record check for security licensing requirements  
  • Must be able to remain alert throughout full shift


Soft Skills

  • Excellent customer service skills
  • Professional communication skills, both written and verbal
  • Remain calm and manage high stress situations. Training on the job will include applying threat assessment criteria to a potential crime in progress to make appropriate decisions in those situations.
  • Ability to work effectively in a team environment
  • Ability to work in a busy, fast paced environment
  • Ability to multi-task and prioritize
  • Excellent telephone and interpersonal skills
  • Attention to detail and accuracy
  • Ability to understand suspicious activity on a site
  • Self-motivated with a positive attitude
  • Excellent judgement and decision-making abilities
  • Must be able to develop and sustain positive and harmonious working relationships with all colleagues
  • Must be able to understand and embrace the company core values, corporate goals, mission, vision and priorities set forth by management, and be able to continually seek ways to meet or exceed goals and fulfill priorities

Why Work for Us?

  • Tons of learning opportunities
  • Exciting and dynamic for someone with an investigative mind
  • Full Job-specific training
  • Tuition assistance after 1 year to help you develop your new skills
  • Full benefits after 3 months (50/50 shared)
  • RRSP matching after 1 year
  • Company-wide bonuses
  • Fun corporate events
  • Community involvement, fundraising, and volunteerism

Application Process

Please submit your resume to us by email at including the job description in the subject line. 

If you have very little experience, that's ok! We're looking for you to wow us with your application by telling us why you believe you would be the best candidate for this role! Every resume will be reviewed, but only those who possess the experience we are seeking will be contacted for an interview. Thank you to all applicants that apply.

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