Junior IT, System Support

  • Employer: Vancouver Fire and Radius Security
  • Location: Richmond, BC
  • Job Type: Full
  • Job Status: Permanent Time
  • Category: Fire Service
  • Sub Category: N/A
  • Job ID: 85
  • Posting Date: Sep 11, 2019
  • Posting Expiry: N/A
  • Contact Name: N/A
  • Contact Email: careers@vanfire.com
  • Contact Phone: N/A
  • Contact Fax: N/A

Job Details


Vancouver Fire & Radius Security is seeking a Junior IT, System Support to add to our growing team! As the Junior IT, System Support, you will be responsible for monitoring and maintaining the computer and receiver systems in the Command Station. You will ensure the division runs smoothly by maintaing the different types of networks in our company and by providing unmatched technical support. You will be the go-to person for all upgrades, installations, and configurations for any hardware and software as required to solve technical problems. If you are passionate about tech, enjoy a good challenge, and have experience working in the alarm industry, automation, and video monitoring, we want to hear from you!

Schedule: This is a full time position, comprised of 8 hour shifts that at times may be flexible. The standard hours will be Monday through Friday 9:00-17:30.

Expectation: This role may require you to carry a cellular company phone and be on-call for emergency situations after hours and if the need arises to make yourself available to come in to the office in a critical situation.

Compensation: Starting annual salary of $45,000.

Job Description

Areas of Accountability

Your success will be measured on how efficiently and accurately you are managing and executing these responsibilities:

  • Gain full knowledge of our software and equipment and troubleshoot when required
  • Basic troubleshooting of all station equipment such as but not limited to the phone system, computer workstations, scanner, copier and any new equipment introduced in the future
  • Knowledge of all emergency protocols as detailed in the Critical Systems Failure Emergency Procedures binder
  • Support training personnel on current and new equipment and/or software systems
  • Daylight savings time preparedness for equipment in the central station
  • Setup of new employee staff with logins
  • Assist in increasing morale and keeping spirits up with your team members
  • Perform other related duties as assigned
  • Other station related duties as assigned


What you have:

  • Computer and Server Imaging
  • Microsoft Operating Systems and Active Directory skillset
  • Analytical thinking
  • Documentation experience
  • Office 365 experience
  • PC Hardware
  • CompTIA +
  • Alarm receiver knowledge
  • Must be able to obtain a security license

Who you are:

  • Team player, reliable, and confident
  • Strong work ethic
  • Sense of humour
  • A technical, analytical, and logical thought process
  • Ability to problem solve when issues present themselves


Competencies for Success

  • Works Efficiently – Allocates one’s time efficiently; handles multiple demands and competing priorities, will organized, detail-oriented, meets deadlines in a timely manner
  • Problem Solver – gets to the root cause of problems; uses multiple sources to get data and answers; comes up with more than one solution to problems; grasps complexities, makes connections; projects consequences; good usage of resources available on any technical issues
  • Planner - Develops plans for short, long-term, and special projects; breaks the work into doable steps, set objectives and goals; follows up on progress and milestones; make adjustments to ensure planning is realistic and effective in meeting goals; integrates planning efforts across work units with little or no interruptions
  • Customer Focused - Anticipates customer needs and takes action to meet expectations of both external and internal customers; responds quickly to customer inquiries; continually search for ways to assist central station with false alarms and high level of event activity
  • Integrity and Trust - show consistency among principles, values, and behavior; builds trust with others through own authenticity and follow-through on commitments; meet expectations of others

Why Work for Us?

  • Opportunities for growth and advancement
  • Friendly, upbeat work environment
  • Exhilarating and team focused culture
  • Job is stimulating and challenging
  • Full benefits after 3 months (50/50 shared)
  • RRSP matching after 1 year
  • Company-wide bonuses
  • Fun corporate events
  • Community involvement, fundraising, and volunteerism
  • Tuition assistance after 1 year to help you develop your new skills

Hiring Process

Does this sound like your dream opportunity? Please send your resume to careers@vanfire.com.

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