Account Manager

  • Employer: Vancouver Fire & Radius Security
  • Location: Richmond, BC
  • Job Type: Full
  • Job Status: Permanent Time
  • Category: Fire Service
  • Sub Category: N/A
  • Job ID: 133
  • Posting Date: Nov 4, 2021
  • Posting Expiry: Nov 4, 2022
  • Contact Name: Angie Santamaria
  • Contact Email: asantamaria@vanfire.com
  • Contact Phone: 6042071854
  • Contact Fax: N/A

Job Details

Introduction

THE OPPORTUNITY

Vancouver Fire & Radius Security is seeking an Account Manager to add to our Customer Service Department. Reporting to the Customer Service Department Manager, the Account Manager will have a lively and dynamic role supporting a portfolio of customers. Our ideal candidate is a natural people-pleaser, passionate about delivering excellent service, and a fanatic about organizing and getting things done without compromising quality! This role is busy, but versatile, you get to switch between different tasks daily.

WHO ARE WE?

We are B.C.’s largest and oldest fire protection, fire safety and commercial security company. Whether you need a fire extinguisher inspection for your office or a fire safety plan for your manufacturing plants, you can trust us for all your fire protection needs. Since 1948, we’ve been protecting people and property from Whistler to Tsawwassen, from Vancouver to Hope. Our goal is to be B.C.’s most trusted fire safety and security provider, protecting what matters most to our customers and delivering unmatched service with passion each and every day.

WHY JOIN VANCOUVER FIRE & RADIUS SECURITY

  • Full on-the-job training provided
  • A comprehensive benefits package, including extended medical (with vision care), dental, life insurance, AD&D, travel insurance, EAP (counselling) coverage after 3 months
  • Group RRSP, with an employer matching program
  • Monthly opportunity for company-wide bonus
  • Friendly and upbeat work environment
  • Community involvement, fundraising, and volunteer opportunities

Job Description

KEY RESPONSIBILITIES

  • Responsible for overall workflow and output of your assigned key accounts to meet monthly targets of revenue, invoicing, and customer retention
  • Responsible to create relationships with assigned key accounts to ensure customer retention and future opportunities.
  • Responsible for incoming calls on queue and direct line and address customers’ needs including trouble calls
  • Responsible to stay current with the work due in each of the buildings of your assigned key accounts
  • Responsible for daily outbound calling as per schedule, for authorizations of pending inspections and all repairs
  • Responsible for invoicing to maintain currency with the 5-day goal.
  • Coordinate work of service technicians ensuring optimum schedules
  • Act as liaison between the customer, customer service and service technicians.
  • Dispatch and schedule technicians to service calls along current TC process guidelines
  • Communicate with customer as necessary as job progresses.

Requirements

WHAT WE'RE LOOKING FOR?

  • At least 1-year experience in an entry-level Customer Service position
  • Previous experience in administrative support
  • Proficient working experience with Microsoft office suite
  • Some experience working in Zendesk system now is a bonus.

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