Systems Applications Coordinator

  • Employer: Vancouver Fire & Radius Security
  • Location: Richmond, BC
  • Job Type: Full
  • Job Status: Permanent Time
  • Category: Vancouver Fire
  • Sub Category: N/A
  • Job ID: 165
  • Posting Date: Nov 10, 2022
  • Posting Expiry: N/A
  • Contact Name: Stephanie Lowe
  • Contact Email: slowe@vanfire.com
  • Contact Phone: 6046440870
  • Contact Fax: N/A

Job Details

Introduction

Radius Security is the leading provider of innovative, commercial security system monitoring, installation, and maintenance in BC, specializing in live video guided dispatch. In conjunction with our sister company Vancouver Fire, we provide an unmatched service for fire detection, suppression, and life safety equipment. Our corporate culture is about fun, accountability, responsibility, respect, continuous personal development, and training. We offer a professional working environment, competitive salaries, and comprehensive benefits package.

THE PURPOSE:

The Systems Applications Coordinator provides support for computer applications throughout the Vancouver Fire and Radius Security organization. Working closely with stakeholders within each business unit, the Systems Applications Coordinator is responsible for configuring applications to remove friction from day-to-day operations and sales.

Why our Employees LOVE Working For Us:

  • Competitive Compensation & Benefits Package, including RRSP Matching & ‘Hit the Target’ Bonus
  • Job Security, as our industry is an essential service, and we are actively growing. We are selective in hiring and the people we welcome into our team, we want them to be with us for the long haul!
  • Supportive Leadership Team who are excited to see you thrive in your role
  • Strong family-oriented company culture with strong core values (our DNA) and year-round company events/activities
  • Pride in working for a company that is dedicated to the life-safety of its community
  • Great central office location with beautiful river-side trails
  • Opportunities to join various committees dedicated to improving engagement within the company and supporting our community at large (some examples include: Community Matters Team, Social Committee, Engagement Committee, Technology to Empower People, and Facilities Improvement Committee)

Job Description

  • Identifying with stakeholders’ areas of friction within various systems and applications
  • Specifying, documenting, and implementing changes within the systems and applications
  • Following generally accepted User Acceptance Testing methodologies to ensure satisfactory results
  • Examples:
  • Customizing templates in electronic contract software
  • Implementing requested customizations in the organization’s CRM
  • Supporting testing, training, and role out of mobile inspection tools
  • Customizing reports and projected displays of KPI’s built in conjunction with the Business Analytics department
  • Supporting data integrity and testing processes during evaluation and rollout of new softwares
  • Participates in the development, maintenance, and implementation of policies, procedures and manuals for systems and applications as required.
  • In conjunction with other team members, coordinates, and implements changes and enhancements systems and applications.
  • Participates on committees as required.
  • Performs other related duties as assigned.

Requirements

The quality of the person is far more important that the knowledge and experience. Vancouver Fire and Radius Security is committed to providing growth and experience to our team and as such the following list is given in order of priority.

Character:

  • Lives the Radius DNA in all interactions
  • Driven with an inexhaustible curiosity to learn
  • Engage in proactive behavior, looking for opportunities to improve processes and methods
  • Has a ‘can-do’ attitude and relentless enthusiasm to support both the team and customers

Skills:

  • Excellent communication and interpersonal skills
  • Ability to translate internal or external customer objectives into project deliverables

Experience:

  • Graduation from a recognized diploma or degree program in Computer Science, Information Science, or a technology focused Business Administration.
  • Minimum1 year recent and relevant experience

Knowledge:

  • CompTIA A+ Certifcation 
  • Specific application knowledge is an asset:
  • Microsoft Office Suite
  • Microsoft Project, Teams, SharePoint
  • Basecamp
  • PandaDocs
  • HubSpot
  • Sedona
  • Zendesk
  • FireNSpec
  • Etc.

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