Command Center Operator

  • Employer: Vancouver Fire & Radius Security
  • Location: Richmond, BC
  • Job Type: Full
  • Job Status: Permanent Time
  • Category:
  • Sub Category: N/A
  • Job ID: 148
  • Posting Date: Jul 28, 2022
  • Posting Expiry: N/A
  • Contact Name: Stephanie Lowe
  • Contact Email: slowe@vanfire.com
  • Contact Phone: 6046440870
  • Contact Fax: N/A

Job Details

Introduction

The Command Centre Operator monitors and responds to all incoming video and regular alarms. The Command Centre Operator will dispatch police, fire and ambulance when required to our different cities across Canada and in the U.S.A. The purpose of this position is to apprehend and arrest suspects while protecting our customers assets and site properties.

Why does our team LOVE working for us?

  • Job stability! Our company was deemed an essential service and we were lucky to continue to serve our communities during the pandemic. Our company is continuing to grow year over year, and we have exciting expansion plans for the future!
  • Extended health and dental benefits
  • Monthly profit sharing bonus program
  • Charitable donation matching
  • Gym membership discount for our staff and their spouses
  • We have an in-house mechanic, so you can have your car serviced while you work (he offers preferred rates)
  • Fun-loving team environment with various company events (virtual gaming, spirit weeks, community involvement/volunteer activities, etc.)
  • Ability to make an impact – we welcome your ideas and love when our team members get to see their initiatives come to fruition!
  • Learning and development opportunities to grow within the business.
  • You have a voice. We empower our people to bring forward suggestions to improves processes.
  • Central location located right next to the river, with a lovely walking path available on lunch breaks. Minutes drive away from Queensborough shopping center.
  • We have a strong brand reputation, and people are proud to work for a place that is a staple in our communities.

Job Description

Core Tasks:

  • Monitoring and dispatching on alarm events
  • Monitoring and dispatching on live crime in progress via video
  • Respond accordingly to all ULC Fire monitoring accounts
  • Notifying emergency contacts of alarm signals and or video events
  • Handling incoming calls
  • Handling outbound calls
  • Data entry of new accounts and updates
  • Administration duties
  • Adhering to scheduled hours of rotation
  • Dispatching after hour emergency technicians
  • Adhere to established departmental procedures and Municipal, Provincial, National and Industry Standards
  • Provide guidance, analyze information, determine important details, prioritize and resolve issues, including helping customers with their alarm systems

Requirements

  • Previous call center experience or alarm monitoring is an asset but will train right candidate
  • High Diploma is required
  • Typing speed of 40 wpm is required
  • Computer literate mandatory
  • Must be able to pass a criminal record check for security licensing requirements  
  • Must be able to remain alert throughout full shift
  • Excellent customer service skills
  • Professional communication skills, both written and verbal
  • Remain calm and manage high stress situations
  • Ability to work effectively in a team environment
  • Ability to work in a busy, fast paced environment
  • Ability to multi-task and prioritize
  • Excellent telephone and interpersonal skills
  • Attention to detail and accuracy
  • Self-motivated with a positive attitude
  • Excellent judgement and decision-making abilities
  • Must be able to develop and sustain positive and harmonious working relationships with all colleagues

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