Nathan MahDear Valued Clients, 

As your dedicated Life Safety and Security provider, the first priority of Vancouver Fire, Radius Security, and National Fire Safety Planners is and has always been ensuring the safety and security of your people and property as well as our people.  As the novel coronavirus (COVID-19) continues to spread across North America and worldwide, we wanted to provide you with information regarding our response to help mitigate risks and do our part to prevent the spread of the virus.

As new information continues to be discovered and the situation changes continually, we are diligently staying updated and ensuring measures are in place to protect the life safety and security of both our team and our customers.  We are following the recommendations of credible sources such as Health Canada, US Centers for Disease Control and Prevention (CDC), as well as local health authorities.

Within our company, we have been actively communicating updates and sharing guidance with our teammates, so they are fully informed on how to protect themselves, their families, their colleagues and our clients against transmission of the virus.  We continue to promote healthy habits including increased and prolonged handwashing, respiratory etiquette, social distancing, discouragement from sharing office equipment, and aggressive disinfectant habits.

Our Fire Service and Security technicians have been advised to check in with your site contact to understand the protocol at your building.  Additionally, in residential buildings, our technicians will not be conducting in-suite inspections until after March 27th, 2020.  These will be scheduled for a future date and we will keep you updated.  As your provider, we want to ensure the life safety and security systems of your building are in optimal working order to continually protect its occupants and the building itself.  Our technicians have minimal occupational contact with the public and with coworkers.  

Radius Security’s Monitoring Station has always maintained a very clean and sanitized environment and we follow an extremely regimented protocol to sanitize workstations to ensure our team members are healthy.  We have also developed and documented a protocol to ensure our Monitoring Station team members can work remotely if that need is required.

For our team members in general, we are working closely to ensure team members are aware of and actively scanning for virus symptoms in themselves, their families and those they come into contact with, communicating with management and quarantining when as guided by medical professionals.

We do ask our customers to proactively contact our Customer Service team of any changes to your operating hours and/or your safety protocol.  For more information, please visit our website.

We hope that you, your team and your loved ones are well, and we are here if you need us. Look forward to getting through this together.  If you have any questions or concerns please reach out to Nathan Mah, our COO at nmah@vanfire.com

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