Nathan MahDear Valued Clients, 

As your dedicated Life Safety and Security provider, the first priority of Vancouver Fire, Radius Security, and National Fire Safety Planners is and has always been ensuring the safety and security of your people and property as well as our people.  As the novel coronavirus (COVID-19) continues to spread across North America and worldwide, we wanted to provide you with information regarding our response to help mitigate risks and do our part to prevent the spread of the virus.

As new information continues to be discovered and the situation changes continually, we are diligently staying updated and ensuring measures are in place to protect the life safety and security of both our team and our customers.  We are following the recommendations of credible sources such as Health Canada, US Centers for Disease Control and Prevention (CDC), as well as local health authorities.

Within our company, we have been actively communicating updates and sharing guidance with our teammates, so they are fully informed on how to protect themselves, their families, their colleagues and our clients against transmission of the virus.

We would like to share our protocol with you to give you peace of mind that we prioritize the safety of you our customers, our team, and the general public.

Our team will adhere to any requirements you have defined in your COVID-19 protocol. We do ask that you proactively contact our Customer Service team of any changes to your operating hours and/or your safety protocol. We want to ensure we are able to provide our technicians with advance notice, when possible, to ensure we can accommodate any requests. 

General protocols for our team include:

  • Strict cleaning protocol of our offices and company vehicles
  • Adherence to physical distancing requirements of at-least 2 meters
  • Technicians and any other team members in close contact with customers will be required to wear a face mask
  • Mandatory 14-day quarantine, or isolation, if any of the following apply:
    • they are showing symptoms, even if mild
    • they have travelled outside of Canada
    • they had close contact with someone who has or is suspected to have COVID-19
    • they have been directed by a Public Health Authority

Any team member must receive approval from HR before returning to work after quarantine or isolation.

Customer Service Department Staff are to:

  • Confirm if there are any specific protocols required by our technicians, inquire about any probable or confirmed cases of COVID-19, and notify technicians in advance about any units that are not to be serviced.

As of June 1st, 2020, we will be resuming with in-suite inspections.

The following protocols will be taken:

Technicians are to:

  • Wear gloves, masks and protective eyewear/face shields and respect 2 meter distancing from all tenants.
  • Before entering a suite, confirming to the customer that they are not presenting any symptoms and will take necessary precautions during the service. They will request the tenant inform them of the following:
  • Are they or any other individual in the household experiencing flu-like symptoms, in isolation due to possible exposure or tested positive for COVID-19?
  • If the answer is yes to any of the above, they will be unable to complete the service of that suite and will inform the customer/building manager

 

With the above protocols in place, we hope this provides you with the comfort that we prioritize the safety of our customers. If there is any specific information you require, please notify our team. We also welcome you to reach out to Nathan Mah, our COO at nmah@vanfire.com or Melissa Bay, our Manager of People & Culture at mbay@vanfire.com.

We hope that you, your team and your loved ones are well, and we are here if you need us. We look forward to getting through this together and continuing to provide the services you need to keep your people safe.  


[MARCH 18th UPDATE]


Dear Valued Clients, 

As your dedicated Life Safety and Security provider, the first priority of Vancouver Fire, Radius Security, and National Fire Safety Planners is and has always been ensuring the safety and security of your people and property as well as our people.  As the novel coronavirus (COVID-19) continues to spread across North America and worldwide, we wanted to provide you with information regarding our response to help mitigate risks and do our part to prevent the spread of the virus.

As new information continues to be discovered and the situation changes continually, we are diligently staying updated and ensuring measures are in place to protect the life safety and security of both our team and our customers.  We are following the recommendations of credible sources such as Health Canada, US Centers for Disease Control and Prevention (CDC), as well as local health authorities.

Within our company, we have been actively communicating updates and sharing guidance with our teammates, so they are fully informed on how to protect themselves, their families, their colleagues and our clients against transmission of the virus.  We continue to promote healthy habits including increased and prolonged handwashing, respiratory etiquette, social distancing, discouragement from sharing office equipment, and aggressive disinfectant habits.

Our Fire Service and Security technicians have been advised to check in with your site contact to understand the protocol at your building.  Additionally, in residential buildings, our technicians will not be conducting in-suite inspections until after May 28, 2020.  These will be scheduled for a future date and we will keep you updated.  As your provider, we want to ensure the life safety and security systems of your building are in optimal working order to continually protect its occupants and the building itself.  Our technicians have minimal occupational contact with the public and with coworkers.  

Radius Security’s Monitoring Station has always maintained a very clean and sanitized environment and we follow an extremely regimented protocol to sanitize workstations to ensure our team members are healthy.  We have also developed and documented a protocol to ensure our Monitoring Station team members can work remotely if that need is required.

For our team members in general, we are working closely to ensure team members are aware of and actively scanning for virus symptoms in themselves, their families and those they come into contact with, communicating with management and quarantining when as guided by medical professionals.

We do ask our customers to proactively contact our Customer Service team of any changes to your operating hours and/or your safety protocol.  For more information, please visit our website.

We hope that you, your team and your loved ones are well, and we are here if you need us. Look forward to getting through this together.  If you have any questions or concerns please reach out to Nathan Mah, our COO at nmah@vanfire.com

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