Testimonials

Read from our satisfied customers

We just switched to Vancouver Fire & Security and it is cheaper than our old system, PLUS they installed another key pad and all upgrades for free!... I have also set the alarm off a couple times (oops) and they actually called me within minutes (unlike our previous company). The monitoring station and head office is in Vancouver (also unlike our previous monitoring company where I would get calls from the US and Eastern Canada, whenever they actually called, that is)...Anyway, they are offering a great deal to those who want; a new monitoring company, upgrades or a new system altogether.

- Lesley, Homeowner

Vancouver Fire is professional and affordable. As soon as I began working with our Sales Representative, my perception changed. I thought I’d have to spend more, but I don’t. And their customer service? I recommend it.

- AJ Alexandrov, Maintenance Manager

The most important reason I have used Vancouver Fire and Security for more than 15 years is that their technicians evaluate and complete fire safety repairs in a timely manner. There’s no question that we benefit from their superior service, their knowledgeable techs and that their work is done properly and professionally.

- Dan Pasacreta, Crosby Property Management Ltd.

Before our company began depending upon Vancouver Fire and Security, we didn’t realize the full scope of all they do and how well they know the industry. In fact, I find the technicians at Vancouver Fire and Security very knowledgeable. The customer service representatives are consistent in contacting us so we don’t have to remember every detail about repairs or maintenance. And their response time is fast. Overall, our experience with Vancouver Fire and Security has been efficient and conscientious service.

- Lyndon King, Ascent Real Estate

Vancouver Fire and Security has done a tremendous job in raising its service to the next level. For example, by providing in-house fire safety system monitoring, alarm installation and monitoring services is cost efficient and makes good sense. Along with knowledgeable staff and competitive pricing, working with Vancouver Fire and Security makes my role as a property manager much easier. Would I recommend this company? Absolutely.

- Nathan Enns, Gateway Property Management

As a property manager, the response time from our service providers is critical. That’s why we depend upon Vancouver Fire and Security for our fire prevention services at our buildings. We receive good service and an excellent response time because they are accessible 24/7. And, because they do their job promptly and professionally, we can too.

- Barb Lafreniere, (Senior Property Manager) - Arcturus Realty

I am very pleased with the attention and service we have received from Vancouver Fire and Security. As a result, I have made it our choice service provider for all fire-related systems. Working with one sales representative at Vancouver Fire and Security has many benefits. It means I have a single point of contact for all our requirements. It means she understands our business, our concerns and our clients’ concerns. And that translates into great customer service.

- Craig Bradshaw, (General Manager) - Arcturus Realty

I was extremely impressed when Vancouver Fire and Security resolved a problem quite easily that three other companies couldn't. I also appreciate Vancouver Fire and Security’s personalized customer service, their competitive pricing and their response time. And they have the technical resources to solve the most peculiar problems. With such a positive track record, I recommend Vancouver Fire and Security without hesitation.

- Lyn Stroll, (Property Manager) - Pacific Quorum

It was a real treat to deal with a company such as yours.

- Susan Hunt, Cafe & Counters

I have to tell you, your office customer service is great.

- Jeff, Starlight Casino

Kenilworth Apartments called in complimenting our technicians who were very friendly and professional. The Tenants were very impressed that the technicians were pet friendly.

- Building Manager, Kenilworth Apartments

The Home Owner called to say that one of our security techs attended to fix up an upgrade of the security system. He said that the technician did an exceptional job and the work was extremely neat.

- Home Owner, Surrey

Your crew was doing the annual inspection and they found things that should have been fixed years ago. The council member in charge is most impressed. Thanks for your help.

- Jim Allison, Assertive Property Management

We are very pleased with your fire monitoring and fire protection services. Your prompt response and excellent customer service have helped us to provide a safe environment to our residents.

- Branko Cvoric, Gateway Property Management Corporation

Norman is very well mannered and always does a great job when he does their Extinguishers and Emergency Lights service. He is great and always does a great job.

- Fustina Kwok, Canada RNA & Richmond Alternative Med.

Janet is very pleased with Adrian and his work. She said he has been very nice to have around doing the service and he was very thorough and happy to help with anything she needed.

- Janet Whitehead, The Boulders

We were very satisfied with the service provided by Vancouver Fire. I thought Ken did an excellent job.

- Ian Fraser, Unitech Construction Management

WOW.....Amazing Service!!!

- Al Trepanier, Convergint Technologies

The Annual In-suite for the Tamarisk Building was just recently completed. Technician Keith did a tremendous job!

- Frank and Susan Sakai, Resident Managers at Silver Springs

I have reviewed your Fire Safety Plan and find it to be the most complete FSP I've ever received.

- Bonita Noakes, District of North Vancouver

I wanted to let you know how happy we were with your trainer, Colin Snyder. He had a great approach, was very professional and really helped us understand what best practices to adopt.

- Bonita Noakes, District of North Vancouver

I wanted to let you know how happy we were with your trainer, Colin Snyder. He had a great approach, was very professional and really helped us understand what best practices to adopt.

- Stuart Cuthbert, Moulding and Millwork

We have been very satisfied with the services provided by Vancouver Fire & Radius Security over the years as they provided annual services on our fire extinguishers and emergency lights. We were very interested in consolidating our existing alarm services with our annual fire inspections. The Sales Rep that came to our place of business was very friendly and informative. We were very pleased. We signed up with Radius Security and we save over $300 annually. We are happy to know that our property is protected by Radius Security.

- Terry Staley, Masonic Cemetery Assoc of BC

We thought it would be difficult and expensive to switch to Radius Security for security services but it was painless and it cost less. The availability of different services allows us to choose what suits us and knowing that they have been in business for more than 60 years is reassuring.

- Grand Performance Auto, Richmond

Julian, a Technician, did an outstanding service job. He was just a darling, very efficient, did most of the work by himself and completed the job well before he should have. He did an excellent job and knows how to operate.

- Pat Loke, Somerset Strata

Ken, a Technician is awesome. He is friendly and professional. He answered all my questions thoroughly. He is efficient and he definitely knows what he's doing. I am glad to have Ken service my building and he is just fabulous.

- Anu Mehra, Ascent Strata President

I am very impressed with how Ariana Jones, Account Manager and Vancouver Fire have responded to my request. Thanks again.

- Scott McGillivray, Gateway Property Mngt

Thank you! You are a great team.

- Karen McKay, Gateway Property Mngt

Technicians Joe and Tim did a fantastic job on our annual service. They were wonderful, great, professional and kind people. Just amazing! They deserve a raise!

- Jay, 1500 Alberni Street

 was very pleased with the punctuality and overall professionalism of your team, especially Julian who provided very thorough and diligent service and was very patient and helpful with our questions.

- Marcel LeHouiller, Building Manager

I would like to bring to your attention the excellent work done by Julian at Silver City Richmond. He advised me what was repaired. He is very professional and thorough. Job well done.

- Chuck McCullough, Richmond Fire Rescue

We had fire safety training with Colin and I just wanted to say that it was great! Very interesting, informative and clearly delivered.

- Sophie Fugulin, MEC

Portable Service Technician, Chad Garriott serviced our building and he was very polite, helpful, responsible, accommodating and reliable. I was very impressed and pleased with the service.

- Hallie Fraser, Wttu Black Belt Academy

I would like to send a special thank you to Chantal Laporte. At the last minute I had to change a date for annual inspection. She was more than accommodating and friendly. I am so very grateful, thanks to Chantal.

- Nikki Cooper, First Service Residential

I would like to let you know our training session was wonderful. Colin Snyder is an entertaining knowledgeable trainer who delivered the information in an easy fun clear way.

- Kelly Konyk, Providence Health

I just wanted to thank you for the work you did at 1090 Victoria. You came through under some challenging deadlines and the signage and fire/life safety plan all went well. If all suppliers we worked with on the project were like you, it would have been a breeze.

- Dan Parke, Karl Gustayson Architect Inc.

We are lucky that Ken was here to help us out. He never ceases to amaze us with his broad knowledge and quick troubleshooting skills and he definitely prevented extensive damage to the property. You are really lucky to have such a great technician onboard.

- Dan, Bayview at Coal Harbour

Some of our strata councils were disgruntled with our previous fire protection company because they lacked attention to detail. Our contact with you has been exemplary and has helped to regain the confidence of homeowners and strata councils. We find Radius Security / Vancouver Fire and Security responsive and willing to fulfil specific council requests.

- Boon Sim, Asset Real Estate Management

I found Radius Security to have exceeded my expectations all the way from meeting with the Security Specialist to dealing with the Installation Technician. We were shown how to use the system in a manner that made it very easy for us to operate after the technician left. Compared to our last provider, you guys are a 10 in comparison to the two we had previously.

- Jim, Magnum Frames

Based on our history...and how well you live up to your motto "Our Goal is to be the most trusted safety and security provider, protecting what matters most to our customers and delivering unmatched service with passion each and every day." I will award to you even if there is a lower quote.

- Doug Villeneuve, Ventana Construction

We had the pleasure of meeting Mike, Security Specialist who came to our house to have our alarm system assessed. Mike is very knowledgeable with regards to alarm systems and we are very pleased with his positive attitude, professionalism and straight-forwardness. We had our alarm system hooked up and you sent us an excellent technician, Richard. Our system was one of the older models and it took Richard quite a while to do what he has to do with it, but he was very patient, professional and very thorough. His skills, work ethics and attitude should be commended. Mr. Shell Busey was right when he included your company in his referral network. Your customer service is exceptional. Kudos to everyone in your company. We would highly recommend your services.

- Vicente and Marie, New Westminster

We just finished the Annual Fire Alarm Inspection and I would like to thank you for the great job made by your technician Mr. Adrian Dorobat. He impressed me with his meticulous and professional work. He did a great and professional job.

- Sorin Frumuselu, Building Operator

I would like to express to you how much we enjoyed our annual visit from one of your inspectors, Corte Diplock. He was very friendly and knowledgeable and took the time out of his busy schedule to answer our questions and remind us of the proper way to use a fire extinguisher. Looking forward to next years visit. Cheers!

- Carla Jorgens, AC Distributors

Your security specialist, Mike, came by our house to develop a quote for our security needs and he did a fantastic job. He was on time, very personable, super knowledgeable and patient with me.

- Quentin, Home Owner

I requested information about getting an alarm system and I was pleased with the service and the follow-up as a result. The technician was pleasant and even returned to educate my nanny about her alarm system.

- Kirsten, Home Owner

Linda, a Building Manager in Vancouver called to say that she received very good service from Dan Becker, our technician. We responded within one hour after the request was made and Dan is very professional and knowledgable.

- Linda, Building Manager, Vancouver

I have to say that it has been a pleasure working with you and many others at Vancouver Fire. When Lita visited EA for the initial time and sold the company as a service company with the main goal to work with and for their customers she did not oversell your services one bit. I have always appreciated that.

- Kees Wijsman, Electronic Arts

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