What Our Clients Are Saying
Video Testimonials from Scott Ulrich
President and CEO of Gateway Property Management
"Ken, a Technician is awesome. He is friendly and professional. He answered all my questions thoroughly. He is efficient and he definitely knows what he's doing. I am glad to have Ken service my building and he is just fabulous."
Anu Mehra - Ascent Strata President
"Julian, a Technician, did an outstanding service job. He was just a darling, very efficient, did most of the work by himself and completed the job well before he should have. He did an excellent job and knows how to operate."
Pat Loke - Somerset Strata
"I found Radius Security to have exceeded my expectations all the way from meeting with the Security Specialist to dealing with the Installation Technician. We were shown how to use the system in a manner that made it very easy for us to operate after the technician left. Compared to our last provider, you guys are a 10 in comparison to the two we had previously."
Jim - Magnum Frames
"We thought it would be difficult and expensive to switch to Radius Security for security services but it was painless and it cost less. The availability of different services allows us to choose what suits us and knowing that they have been in business for more than 60 years is reassuring."
Grand Performance Auto Centre - Richmond
"We have been very satisfied with the services provided by Vancouver Fire & Radius Security over the years as they provided annual services on our fire extinguishers and emergency lights. We were very interested in consolidating our existing alarm services with our annual fire inspections. The Sales Rep that came to our place of business was very friendly and informative. We were very pleased. We signed up with Radius Security and we save over $300 annually. We are happy to know that our property is protected by Radius Security."
Terry Staley - Masonic Cemetery Assoc of BC
"I wanted to let you know how happy we were with your trainer, Colin Snyder. He had a great approach, was very professional and really helped us understand what best practices to adopt."
Stuart Cuthbert - Moulding and Millwork
"Based on our history...and how well you live up to your motto "Our Goal is to be the most trusted safety and security provider, protecting what matters most to our customers and delivering unmatched service with passion each and every day." I will award to you even if there is a lower quote."
Doug Villeneuve - Ventana Construction
"I would like to extend my gratitude to the team for going above and beyond these past few days. Similar to my line of work, we have a client to satisfy and don't often hear thank you from them. Well... THANK YOU for everything."
Steeve Beauregard - Garden Protein Int'l
"I have reviewed your Fire Safety Plan and find it to be the most complete FSP I've ever received"
Bonita Noakes - District of North Vancouver
"The Annual In-suite for the Tamarisk Building was just recently completed. Technician Keith did a tremendous job!"
Frank and Susan Sakai - Resident Managers at Silver Springs
Al Trepanier - Convergint Technologies
"We were very satisfied with the service provided by Vancouver Fire. I thought Ken did an excellent job."
Ian Fraser - Unitech Construction Management
"Janet is very pleased with Adrian and his work. She said he has been very nice to have around doing the service and he was very thorough and happy to help with anything she needed."
Janet Whitehead - The Boulders
"Norman is very well mannered and always does a great job when he does their Extinguishers and Emergency Lights service. He is great and always does a great job."
Fustina Kwok - Canada RNA & Richmond Alternative Med.
"Linda, a Building Manager in Vancouver called to say that she received very good service from Dan Becker, our technician. We responded within one hour after the request was made and Dan is very professional and knowledgable."
Linda - Building Manager, Vancouver
"We are very pleased with your fire monitoring and fire protection services. Your prompt response and excellent customer service have helped us to provide a safe environment to our residents."
Branko Cvoric (Senior Property Manager) - Gateway Property Management Corporation
"Some of our strata councils were disgruntled with our previous fire protection company because they lacked attention to detail. Our contact with you has been exemplary and has helped to regain the confidence of homeowners and strata councils. We find Radius Security / Vancouver Fire and Security responsive and willing to fulfil specific council requests.""
Boon Sim (Strata Agent) - Asset Real Estate Management
"I just wanted to thank you for the work you did at 1090 Victoria. You came through under some challenging deadlines and the signage and fire/life safety plan all went well. If all suppliers we worked with on the project were like you, it would have been a breeze."
Dan Parke - Karl Gustayson Architect Inc.
"Your crew was doing the annual inspection and they found things that should have been fixed years ago. The council member in charge is most impressed. Thanks for your help."
Jim Allison - Assertive Property Management
"The Home Owner called to say that one of our security techs attended to fix up an upgrade of the security system. He said that the technician did an exceptional job and the work was extremely neat."
Home Owner - Surrey
"Kenilworth Apartments called in complimenting our technicians who were very friendly and professional. The Tenants were very impressed that the technicians were pet friendly."
Building Manager - Kenilworth Apartments
"We just finished the Annual Fire Alarm Inspection and I would like to thank you for the great job made by your technician Mr. Adrian Dorobat. He impressed me with his meticulous and professional work. He did a great and professional job."
Sorin Frumuselu - Building Operator
"I have to tell you, your office customer service is great"
Jeff - Starlight Casino
"It was a real treat to deal with a company such as yours"
Susan Hunt - Cafe & Counters
"We are lucky that Ken was here to help us out. He never ceases to amaze us with his broad knowledge and quick troubleshooting skills and he definitely prevented extensive damage to the property. You are really lucky to have such a great technician onboard."
Dan (Resident Manager) - Bayview at Coal Harbour
"Your security specialist, Mike, came by our house to develop a quote for our security needs and he did a fantastic job. He was on time, very personable, super knowledgeable and patient with me."
Quentin - Home Owner
"I was extremely impressed when Vancouver Fire and Security resolved a problem quite easily that three other companies couldn't. I also appreciate Vancouver Fire and Security’s personalized customer service, their competitive pricing and their response time. And they have the technical resources to solve the most peculiar problems. With such a positive track record, I recommend Vancouver Fire and Security without hesitation."
Lyn Stroll (Property Manager) - Pacific Quorum
"I am very pleased with the attention and service we have received from Vancouver Fire and Security. As a result, I have made it our choice service provider for all fire-related systems. Working with one sales representative at Vancouver Fire and Security has many benefits. It means I have a single point of contact for all our requirements. It means she understands our business, our concerns and our clients’ concerns. And that translates into great customer service."
Craig Bradshaw (General Manager) - Arcturus Realty
"As a property manager, the response time from our service providers is critical. That’s why we depend upon Vancouver Fire and Security for our fire prevention services at our buildings. We receive good service and an excellent response time because they are accessible 24/7. And, because they do their job promptly and professionally, we can too."
Barb Lafreniere (Senior Property Manager) - Arcturus Realty
"Vancouver Fire and Security has done a tremendous job in raising its service to the next level. For example, by providing in-house fire safety system monitoring, alarm installation and monitoring services is cost efficient and makes good sense. Along with knowledgeable staff and competitive pricing, working with Vancouver Fire and Security makes my role as a property manager much easier. Would I recommend this company? Absolutely."
Nathan Enns (Senior Property Manager) - Gateway Property Management
"Before our company began depending upon Vancouver Fire and Security, we didn’t realize the full scope of all they do and how well they know the industry. In fact, I find the technicians at Vancouver Fire and Security very knowledgeable. The customer service representatives are consistent in contacting us so we don’t have to remember every detail about repairs or maintenance. And their response time is fast. Overall, our experience with Vancouver Fire and Security has been efficient and conscientious service."
Lyndon King (Strata Manager) - Ascent Real Estate Management Corporation
"The most important reason I have used Vancouver Fire and Security for more than 15 years is that their technicians evaluate and complete fire safety repairs in a timely manner. There’s no question that we benefit from their superior service, their knowledgeable techs and that their work is done properly and professionally."
Dan Pasacreta (Property Manager) - Crosby Property Management Ltd.
"Vancouver Fire is professional and affordable. As soon as I began working with our Sales Representative, my perception changed. I thought I’d have to spend more, but I don’t. And their customer service? I recommend it."
AJ Alexandrov - Maintenance Manager
"We just switched to Vancouver Fire & Security and it is cheaper than our old system, PLUS they installed another key pad and all upgrades for free!... I have also set the alarm off a couple times (oops) and they actually called me within minutes (unlike our previous company). The monitoring station and head office is in Vancouver (also unlike our previous monitoring company where I would get calls from the US and Eastern Canada, whenever they actually called, that is)...Anyway, they are offering a great deal (until the end of Oct) to those who want; a new monitoring company, upgrades or a new system altogether."
Lesley - Homeowner
"We had the pleasure of meeting Mike, Security Specialist who came to our house to have our alarm system assessed. Mike is very knowledgeable with regards to alarm systems and we are very pleased with his positive attitude, professionalism and straight-forwardness. We had our alarm system hooked up and you sent us an excellent technician, Richard. Our system was one of the older models and it took Richard quite a while to do what he has to do with it, but he was very patient, professional and very thorough. His skills, work ethics and attitude should be commended. Mr. Shell Busey was right when he included your company in his referral network. Your customer service is exceptional. Kudos to everyone in your company. We would highly recommend your services."
Vicente and Marie - New Westminster
"I requested information about getting an alarm system and I was pleased with the service and the follow-up as a result. The technician was pleasant and even returned to educate my nanny about her alarm system."